Privacy Policy

Project 13 Media ("Project 13 Media," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, and protect information when you visit our website, contact us, or use our services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with Project 13 Media.

This may include:

Information you provide directly
Full name
Business or company name
Email address
Phone number
Project information
Services you are interested in
Information about your business or business needs
Project scope and challenges
Target timeline
How you heard about us
Information you provide during consultations or discovery calls
Other information you voluntarily provide when communicating with us

We only request information that is reasonably necessary to respond to inquiries, provide services, schedule consultations, manage client relationships, or operate our business.

Information collected automatically

When you visit our website, certain basic technical information may be collected automatically by our website hosting, security, or technology providers.

This may include information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website or page
Basic website usage information

Project 13 Media does not currently use Google Analytics or Meta Pixel on this website.

If we introduce additional analytics, advertising, or tracking technologies in the future, we may update this Privacy Policy to describe those practices.

2. How We Use Your Information

We may use information we collect to:

Respond to inquiries and requests
Contact you regarding a project or business inquiry
Schedule and manage discovery calls or appointments
Provide proposals, estimates, and information about our services
Deliver services you purchase from us
Manage client relationships
Communicate with clients and prospective clients
Send appointment or project-related communications
Improve our website, services, systems, and customer experience
Maintain security and prevent misuse of our website or services
Maintain business records
Comply with legal obligations
Protect our rights, property, and business
Perform other purposes disclosed to you at the time information is collected

We do not sell your personal information as a business practice.

3. Communication by Email, Phone, and SMS

When you provide your contact information or request that we contact you, Project 13 Media may communicate with you by email, telephone, or SMS/text message regarding your inquiry, appointment, project, or other business-related communication.

SMS/Text Messages

Project 13 Media does not currently use SMS for marketing campaigns or promotional messaging.

If you provide your phone number and request or reasonably expect communication by text message, we may use SMS to communicate regarding:

Your inquiry
Appointment scheduling
Appointment reminders
Project-related communications
Responses to your requests
Other transactional or service-related matters

Message and data rates may apply depending on your mobile carrier.

We will not treat a general website inquiry as unlimited consent to receive unrelated promotional text messages.

If you receive a text message from us and no longer wish to receive non-essential communications, you may contact us at the information provided below.

4. How We Share Information

Project 13 Media may share information with trusted third-party service providers when reasonably necessary to operate our business and provide requested services.

These providers may include companies that assist with:

Website hosting and infrastructure
Customer relationship management (CRM)
Email communications
Appointment scheduling
Business automation
Payment processing
Data storage
Security
Technology and software services

For example, Project 13 Media may use third-party platforms such as GoHighLevel/HighLevel and related technology providers to manage contacts, forms, communications, appointments, workflows, and business operations.

These service providers generally receive information only as reasonably necessary to perform services on our behalf.

We may also disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful requests from government authorities
Protect our rights or property
Investigate fraud, abuse, or security issues
Protect the safety of our business, users, or others
Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets

5. Information We Do Not Sell

Project 13 Media does not sell personal information to third parties as a source of revenue.

We also do not intend to collect information for the purpose of selling personal profiles or contact lists.

If our business practices change in a manner that materially affects how personal information is collected, used, or shared, we will update this Privacy Policy as appropriate.

6. Cookies and Similar Technologies

Our website or third-party service providers may use cookies or similar technologies necessary for website functionality, security, performance, or other legitimate business purposes.

At the time this Privacy Policy was last updated, Project 13 Media does not currently use Google Analytics or Meta Pixel on this website.

We may introduce analytics, advertising, or other technologies in the future. If we do, this Privacy Policy may be updated to describe those technologies and their purposes.

7. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Examples may include:

Scheduling platforms
Payment services
Social media platforms
Business partners
Other external websites

Project 13 Media is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party website or service before providing personal information.

8. Data Security

We take reasonable measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication system, or storage system can be guaranteed to be completely secure.

You should avoid submitting highly sensitive information through general website forms or ordinary email unless we specifically request it through an appropriate secure process.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business requirements.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to:

Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information where applicable
Ask questions about how your information is used
Request that we stop certain communications
Exercise other privacy rights available to you under applicable law

We may need to verify your identity before fulfilling certain requests.

You can submit privacy-related requests using the contact information below.

11. Nevada Privacy Rights

Project 13 Media is located in Nevada and seeks to comply with applicable Nevada privacy requirements.

Nevada law includes provisions concerning information collected through websites and provides certain rights regarding the sale of covered information.

Project 13 Media does not sell personal information as a business practice.

If you have a privacy request or question, contact us at the information provided below.

Project 13 Media

5925 Jobear Ave

Las Vegas, NV 89118

United States

Email: [email protected]

12. International Visitors and Clients

Project 13 Media may provide services to clients located outside the United States.

If you access our website or provide information from another country, your information may be processed in the United States or other locations where Project 13 Media or its service providers operate.

Privacy protections may differ between countries.

If you are located outside the United States, you should understand that your information may be transferred to and processed in the United States.

Where applicable, we will seek to handle personal information in accordance with applicable privacy laws and contractual obligations.

13. Children's Privacy

Our website and services are intended for businesses and general audiences and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or applicable legal requirements.

When we make changes, we may update the effective date shown at the beginning of this Privacy Policy.

We encourage you to review this page periodically.